Thomas
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Activity overview
Latest activity by Thomas-
Thomas created an article,
What to do if the expected service levels are not met? (Service Level Agreement)
If a supplier has not fulfilled its commitments to a service he owes you, he should be informed so that it can honour these commitments. You can contact the supplier directly either by phone or by ...
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Thomas created an article,
How do I request a product addition for a supplier?
In Astore Shop, the catalogue of some suppliers may not be fully available for Accor. It is therefore possible that you will not find a product you are looking for. In this case, you can request t...
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Thomas created an article,
Why has my product changed price since last time?
Prices uploaded on the portal are as per Accor corporate agreement, which are subject to review/change. Please contact your corporate Category manager for further information.
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Thomas created an article,
Where can I find information related to allergens?
You can find information on allergens in the description of each product on the Astore Shop.
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Thomas created an article,
What to find on a product sheet?
Focus on the buy box Multi-offer case Please refer to the article How is a multi-offer displayed? Minimum order case Pairing case
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Thomas created an article,
How to find a product for a specific supplier in the catalogue?
Please note: validating a filter on the home page does not automatically redirect to the entire catalog of the selected supplier. To see the items sold by this supplier, you must continue the pr...
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Thomas created an article,
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Thomas created an article,
How does the Astore Shop search engine work?
How does the search bar work? When you perform a product search via the search engine, it returns the results produced according to a relevance calculation based on the following criteria: The pr...
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Thomas created an article,
How to remove a product from my shopping cart?
There are 2 ways to remove a product from your shopping cart: Case A: remove a product from the mini-shopping cart Case B: remove a product from the shopping cart
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Thomas created an article,
How can I choose the delivery method of my order?
This will be applicable only for specific suppliers. Majority of the suppliers will have standard delivery. For others When you validate your cart, several delivery methods will be proposed to you ...