If you have no answer to your claim:
- If it was opened less than 48 hours ago and there is no answer, it is not unusual, the supplier has 48 hours to answer it. You must be patient.
- If it was opened more than 48 hours ago and there is no answer:
- You can contact the supplier: by telephone - Supplier's page
- You can also contact your Customer Service who will take over if necessary
You can contact your Customer Service by email at email@example.com and an advisor will answer you within 24 hours.