Zoe BLACKFORD
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UK Only - Veolia queries
For all URGENT queries for Veolia: In the first instance, hotel is to CALL Veolia Call Centre 0370 6060686 (This is the quickest and best way to make contact) The majority of queries, requests a...
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Importing procedures from the EU to the UK following Brexit.
The below information is for UK hotels only: You may have more and more queries regarding customs help and importing procedures from the EU to the UK following Brexit. There is a contact to as...
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FAQ for Non Food Consumables
APPLICABLE FOR ALL NORTHERN EUROPE COUNTRIES Q: Where is my Delivery? A: Please contact the supplier customer services with your order number Q: A product(s) is missing from my delivery? A: Ple...
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F&B Frequently Asked Questions
Applicable for all clients in NORTHERN EUROPE Countries Q: Where is my Delivery? A: Please contact the supplier customer services with your order number Q: A product(s) is missing from my del...
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FAQ for Energy
FAQ for Energy Relevant for all clients in Northern European countries: Q: When will the next Energy Tender take place? A: Please raise a ticket to the Astore costumer service for the category ...
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FAQ for Mobile Telephone
FAQ for Mobile Telephones For all clients in Northern European countries only Q: I would like to replace my existing device, What is the process ? A: For AccorHotels Employees: Request confirmatio...
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FAQ for AllSafe Audits
FAQ for AllSafe Audits For all clients in Northern European countries only Q: Who is the nominated suppliers for AllSafe Audits? A: we have different nominated suppliers, depending on the country/...
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FAQ All Audits
FAQ All Audits For clients in all Northern European countries Applicable to all audits: Q: I think my invoice is not correct, are the rates corresponding to the contracted rates? A: You need to...
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FAQ Temporary Labour
FAQ Temporary Labour Below is accurate for all Northern European countries except Germany Q: Where do I find specific information about one listed supplier: price list, contracts framework, requi...
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FAQ Housekeeping
FAQ Housekeeping Applicable to all clients in Northern European countries: Q: I don't have any staff, what do I do? A: Contact the supplier/your local account manager Q: How many days notice ...