Team Astore
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Where can I find the contact details of the hotel?
In the delivery note that you receive by e-mail after acceptance of the order. In your Mirakl back office after acceptance in the order.
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Who to contact if have questions or an issue with the Punch Out?
If you have any issue or questions about the Punch Out and you cannot find the information in the Astore Knowledge Base articles, you can contact Astore Shop Customer Service for them to help you w...
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How to know if a supplier is available for my country?
You have two ways to know if a supplier is available for your country: 1/ If you are present in only country, if you do not see the supplier (using the search bar and or filters), it means the supp...
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I use a product reference other than the GTIN or shop_sku: "Alternative reference".
A new attribute "Alternative reference" (code: alternative_reference - format: text) has been created to allow you, if necessary, to use a different code from your internal reference and your GTIN ...
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Do you need help?
In case you need help with your data collection, you have several options: 1/ If you have questions concerning the Data Collection and how to fill in your information, you can consult the articles ...
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I want to change my GTIN from EAN to VN
Only products impacted by a change in AC code or sku_offer/product will impact requisition lists. First of all I have to contact the support seller via the platform with the following elements: Pr...
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Validate controls massively
Validating mass controls You have the possibility, in the grid view as well as in the list view, to select several controls and to validate them at once. Note: When you validate massively, the am...
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How to check your products imports?
Introduction Once you have filled in and imported your product file template, you should check the status of the import and the associated error lines in Mirakl. This will tell you if the import wa...
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How do I create users?
Here are the steps to follow to create a user: 1. Click on "My account" 2. Then click on "User Management" 3. In Groups & Users tab scroll down until the users block 4.Then click on "Create a user...
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Where can I find the purchase order (PO)?
When you receive a new order, you will receive two emails: A first e-mail with the product details and a clickable link to the order in Mirakl. The second e-mail contains the details of the...