AstoreShop
FAQ and knowledge base about how to use AStore Shop
First steps on Astore Shop
Shopping cart
Orders
- How can I filter and view my orders based on their delivery date?
- How to add an instruction per product to your order
- Why can't I add an item to my cart? (Hotel group specific)
- Is it possible to view orders placed by other users in the same hotel?
- How to place an order for the first time with a new supplier?
Products and offers
- Does Accor have a sustainable development approach? (labels)
- How do I request a product addition for a supplier?
- Why has my product changed price since last time?
- Where can I find information related to allergens?
- How do the recommendations per brand work? (Essentials)
Suppliers
- How to find a supplier's contact information from AstoreShop?
- How to consult a supplier's T&Cs?
- Can I place an order at a non-referenced supplier?
- How to know if my hotel is paired with a supplier for delivery ?
- How can I find a supplier who sells the product I'm looking for?
Favourite lists
- Segmentation - deleted offer in the requisition list
- How do I know if a product will be deleted from my favourite list?
- How to merge several lists to create a new one in the shopping cart?
- How do I find my lists ?
- How to share a list with another user?
Approval workflow
- What happens to my previously created users and Teams when this new feature launches? What changes do I have to make?
- Company admins in approval workflows
- Useful information : rules to consider when creating approval workflows
- Same supplier selection – revisit
- How to visualize and modify the approval rules?
Complaints and Disputes
User Management
- How to receive all your notifications on a single address when you have several accounts?
- How can I access several establishments with the same account?
- How to create and manage groups and assign users in Astore Shop ?
- How to create users ?
- How to edit or delete users ?