AstoreShop
FAQ and knowledge base about how to use Astore Shop
NEW: Green Key & Green Globe labels on Astore Shop products
Astore Shop webinars
Video Tutorials
First Steps on Astore Shop
- First steps on Astore Shop
- How do I access Astore Shop?
- How to navigate in between the different countries on Astore Shop?
- How do I create users?
- Understanding the Astore Shop Product Landing Page (PLP)
Account Information
Shopping cart
- How to use the "combine order" feature in Astore Shop?
- What is the "combine order" feature?
- My order doesn’t meet the minimum order amount, what can I do?
- How to remove a product from my shopping cart?
- How can I choose the delivery method of my order?
Orders
- I forgot to add an item to my delivery! How can I add it?
- How to activate or deactivate an invoicing address in the delivery address list?
- How to place an order on Astore Shop?
- How to place an order for the first time with a new supplier?
- How can I filter and view my orders based on their delivery date?
Products and offers
- Non-nominated products and product exclusion
- How to display unavailable products?
- Does Accor have a sustainable development approach? (labels)
- How do I request a product addition for a supplier?
- Why has my product changed price since last time?
Suppliers
- How to consult a supplier's page and contact details on Astore Shop?
- How to consult a supplier's T&Cs?
- Can I place an order at a non-referenced supplier?
- How to know if my hotel is paired with a supplier for delivery ?
- How can I find a supplier who sells the product I'm looking for?
Punch Out
- Punch Out Teaser Video
- What is the Punch Out?
- How to use the Punch Out feature?
- How can I add a product to my Punch Out order?
- What is changing on Astore Shop with the Punch Out technology?
Favourite lists
- How to sort my list of products in the favourite list?
- What is a favourites lists and what are the benefits of using them?
- How to create a favourites list?
- How to add and delete a product in my list?
- How to place an order from a list and adapt it to my daily needs?
Approval workflow
- What happens to my previously created users and Teams when this new feature launches? What changes do I have to make?
- Company admins in approval workflows
- Useful information : rules to consider when creating approval workflows
- Same supplier selection – revisit
- How to visualize and modify the approval rules?