Team Astore
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How to create a promotion in Mirakl?
IntroductionBefore reading this article, please make sure to read this introduction article to understand what is the promotions feature about. Create a promotionTo create a promotion in Mirakl, pl...
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How to add labels to your products?
As part of Accor's sustainability initiatives, the Astore procurement team is working with hotels to implement Green Key and Green Globe certification in their operations. Please watch the below vi...
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How to download and import a product file in Mirakl?
Introduction To sell your products on Astore Shop, you must first provide the product details in Mirakl. There are several ways to import your products. But this article will explain how to downloa...
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Help with difficulties connecting to Mirakl
To log in to your Astore Shop account on Mirakl, simply use the following URL: https://accor-prod.mirakl.net/login. For optimal performance, we recommend accessing the platform using the Google Chr...
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How to update my users' personal phone number
Context Previously, we displayed the hotel's general phone number instead of the personal phone number of the person who placed the order on the purchase order. We have received feedback from deli...
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2. What is the difference between a product, a price and an offer file? And how does it relate to PPCG?
ContextThe difference between a product is and what an offer is, should be clear to you, but if you need more information regarding this topic please consult:this article.This article introduces a ...
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FTP suppliers - IPs to whitelist
Some suppliers may encounter issues with FTP connection if they have an enhanced security on their system for this sending mode (products/offers). The list of IP address to whitelist below : PR...
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How to reset your Astore Procurement account?
Case 1: If you received the connection email, but did not connect within the first 30 days If you did not connect within the 30 days limit after receiving you connection email, you will need to as...
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How to request more details?
If you want to request more details from a supplier, you can use the contact directory. This is a contact given by the supplier for hotels to contact them and ask for more details about their offe...
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How can I change the language displayed on Astore Procurement.com?
To change the default language in Astore Procurement: Click on the icon In the pop-up, select the language you want the website to be displayed in (English, French, Spanish, Italian, Polish, Po...