Thomas
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Change the display language of the tool
If you want to display the tool in another language Click on "My Profile" at the top right of your screen. Select the tabs "Setting" on your profile page Click on "Edit my Profile" In the dropdow...
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Make a request for assistance
Per mail or live Chat Link to the contact Directly in the control module : In case of difficulty, you can ask for help from the Accor Procurement team (business developpers, buyers and back office ...
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How do I know if my figures are successfully uploaded?
Once you have entered or uploaded your data, you must click on the "Validate" button at the bottom of the page of your declaration. To make sure that your figures are validated, look at the list o...
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What are the declaration upload templates?
We have tried to streamline your declaration process by dynamically creating customised template(s) based on the terms of our contract(s).For example, if one of your contract is based on the turnov...
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How to declare?
How to declare? GO TO YOUR CAMPAIGN If a campaign is live for a zone/country you have a contract for, you will be notified by email on the day of the opening of that campaign. It will then beco...
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I have several periods/areas of declaration
If you have declarations to make over several periods or over several zones, you will have tabs displayed at the top so that you can change the declaration. The page displayed corresponds to th...
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Total purchase reporting campaign
Introduction: Total purchase declaration As part of the annual control campaign, we collect your total purchase declarations in order to calculate your food holdings rates, which reflect your level...
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What to do if the expected service levels are not met? (Service Level Agreement)
If a supplier has not fulfilled its commitments to a service he owes you, he should be informed so that it can honour these commitments. If it is a claim on an order, you must open a claim - Proces...
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How to remove a product from my shopping cart?
There are 2 ways to remove a product from your shopping cart: Case A: remove a product from the mini-shopping cart Case B: remove a product from the shopping cart Case C : remove several produc...
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How can I choose the delivery method of my order?
When you validate your shopping cart, you will be offered several delivery methods.NB: Generally one delivery method per supplier. Standard delivery methods Standard: within 5 days Express:...