Thomas
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How can I partially validate my order?
It is possible to add products from different suppliers to your cart and partially validate your order. The other items will remain pending and can be confirmed later.
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How to contact my "Responsable Des Achats" (Accor Hotels)?
Find below the list of Accor Hotel RDAs (Responsables des Achats)
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Which browser would be the most suitable to use for Astore Shop?
For a better experience and best optimization of Astore Shop, we strongly recommend that you use the Google Chrome browser. You can also use Internet Explorer, but it has some bugs that we are fix...
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Can I access Astore shop on a smartphone?
You can connect to Astore Shop from your mobile phone and tablets. The platform is responsive and runs on both operating systems (Android and iOS). You can add products and place an order.
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The website is slow to react and slow to use, is that normal ?
To date, there are still a few points that require our attention in order to ensure a safe roll out with no impact on your daily operations. However, it is possible that you may encounter problems...
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How to find the Astore Shop URL?
You can access Astore Shop online using the following links for your country: French Hotel Website: https://www.astoreshop.com/fr_fr/customer/account/login/ UK Hotel Website: https://www.astoresho...
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How to manage information related to the hotel administrator account (GM)?
To edit, delete or create administrators in Astore Shop, you should contact Accor Customer Service, either: By email: At support@astoreprocurement.com : an advisor will answer you within 48 hours
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How to consult a supplier's T&Cs?
The T&Cs will soon be available directly from the supplier's page on Astore Shop. In the meantime, you will need to request them directly from your supplier (to contact the supplier --> see article...
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How to know if a supplier is referenced?
For UK, BE & NL: To know if a supplier is referenced, you can check in Astore Suite. All referenced suppliers for UK, BE and NL are listed there with active contracts.
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Can I place an order at a non-referenced supplier?
You have the possibility to order from all suppliers whose catalogues are available on the platform. If you wish to order from a vendor from whom you have never ordered before, refer to Process 1st...