Thomas
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How to create a favourites list?
Create a favourites list Here is a step by step tutorial on how to create a favourites list: 1. Click on "create a favourites list" 2. Add a product to your favourites list 3. Create a favour...
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How to place an order for the first time with a new supplier?
To place an order with a supplier, you must first have created a customer account with the supplier and provided him with certain administrative documents necessary to take orders into account. Wit...
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Accept an amount
Validate the amount proposed by the other party. (Adding a commentary is mandatory – example : « Amount of 2 000€ is validated»)
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How to file a complaint about an order?
From validation to shipment of your order, your supplier will keep you informed of its progress by email and on your online customer account. Once the order has been approved by the supplier, a co...
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Where can I find and adapt my hotel information?
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How to add and delete a product in my list?
Add a product in an existing list There are two ways of adding or deleting one or several products to an existing list, from the page of the products catalog and from a product sheet: Case 1: Cat...
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Decline an amount
Declining the amount proposed by the other party: You will have to add a Commentary to justify this rejection. You can optionally add one or more supporting attachment(s) You can optionally propos...
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I have no news about my claim, what should I do?
If you have no answer to your claim: If it was opened less than 48 hours ago and there is no answer, it is not unusual, the supplier has 48 hours to answer it. You must be patient. If it was opene...
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How can I set / modify my delivery days in Astore Shop? (if part of the supplier's delivery rounds)
The delivery day calendar is displayed on the website when you are paired with at least one supplier. This calendar doesn't display if you are not paired with a supplier. On Astore Shop, you have...
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How to place an order from a list and adapt it to my daily needs?
Place an order from your favourites list 1. Click on Favourites list and select the one you want to place 2. You can see all the products that belong to the list 3. Choose the quantity you need 4....