Thomas
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Validate controls massively
Validating mass controls You have the possibility, in the grid view as well as in the list view, to select several controls and to validate them at once. Note: When you validate massively, the am...
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How do I request a product addition for a supplier?
In Astore Shop, the catalogue of some suppliers may not be fully available for Accor. It is therefore possible that you will not find a product you are looking for. In this case, you can request t...
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Why has my product changed price since last time?
Suppliers are the only decision-makers as to the prices they post on their products. They each have their own pricing policy and have full legitimacy to change their price as long as negotiations w...
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What is a central list vs a user list?
2 types of lists exist : Central and User. Details of a list (display on Astore): User list A user list is created by a user of the hotel.It can be duplicated, shared to other users from the s...
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How to print an order?
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Where can I find information related to allergens?
You can find information on allergens in the description of each product on the Astore Shop.
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How to rank the lists by alphabetical order?
Ranking the lists by alphabetical order By default, favourite lists are ranked from the most recent to the least recent (creation date). To sort them in alphabetical order (ascending or descendin...
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How to change or cancel an order?
To change / cancel an order, please contact the : the Supplier (phone, message) : if the order has been approved by the supplier the Customer Care (phone, message) : if the order has not been ap...
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What are the different statuses of an order?
Once the order has been placed, you have the possibility to follow its progress: My account > Order tracking. Orders are classified by. Date of creation Logistics orders (if the products order...
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How do I access & export my order history on Astore Shop?
To access your order history, Click on My Account, then on Order tracking On The order tracking page you can filter the orders using different search filters. You can filter by Order Status: ...