Welcome to Astore! – Astore Support

Discover our Astore Digital Welcome Pack: Astore Digital Welcome Pack

What is Astore?

Astore is the name for the Accor Procurement organisation. It is also known as Accor Global Procurement Organisation (Accor GPO or GPO).
Astore acts as an intermediary between you and our hotels and clients.

We support our clients' procurement operations by providing them with access to a global network of suppliers who have been carefully selected to provide them with high quality products and services.
As a nominated* supplier, you will have access to our client base worldwide and have the opportunity to grow your business.

*Nominated/referenced supplier: A supplier with which Astore currently has a contract. As a nominated supplier, you have been chosen for the high quality of your products and services.

Our mission

As a global procurement partner, we aim to help streamline our customers' procurement operations.

Driven by a passion for hospitality, our teams strive to ensure our customers' satisfaction. We work hand in hand with our nominated suppliers to continously improve the standards and quality of our procurement offer and services.

We are transforming the way of purchasing in the hospitality sector, committed to developing better solutions for a more ethical and socially responsible future.

At Astore, it is important that our suppliers are in compliance with today’s ethical and environmental regulations. As you know, we regularly do controls of our referenced suppliers and service providers' CSR practices to ensure compliance with the highest standards.

We are proud of the progress already achieved with our suppliers to offer our customers and our guests alternative solutions to reduce our environmental and carbon footprint.

Some of our sustainable initiatives include:

Zero plastic: eliminating single-use plastic for guests by the end of 2022
Reducing food waste: good practices to reduce, resell, donate or recycle to reduce food waste
Food charter: We are following 9 principles to enhance healthy & sustainable food practices

To read more about our CSR commitments: Astore Procurement.com - Our CSR commitments

Our organisation

Our procurement range covers all hospitality sector needs with a wide range of products and services:

Our teams are here to assist you, as a supplier, in building your partnership with Astore and our customers. We have over 20 offices and more than 270 experts worldwide.

Discover more about our organisation on Astoreprocurement.com: Astore Procurement.com - About Astore

Benefits of working with Astore

With over 20 years experience in the hospitality industry, Astore is a leader in procurement, with a strong knowledge of the European hospitality market.

By choosing to build a partnership with Astore, you will benefit from a worldwide network of clients. You will have the opportunity to reach a wide customer base and grow your business.

Our dedicated marketplace solution, Astore Shop, eases the purchasing process for our customers and suppliers. It simplifies your relationship with our clients by streamlining the ordering process.

Our digital procurement solutions


Astore Shop is the main e-ordering solution in Europe, used by over 3000 hotels. Being featured on Astore Shop gives you better visibility and space to promote your business. This helps you as a supplier, to increase your brand recognition and establish yourself as a reputable and reliable partner.


Our Supplier Directory provides our clients with a user-friendly catalogue of our nominated suppliers. This Directory promotes you as a referenced supplier. It provides our clients with information about your business, the category of products and/or services you offer, and your contact details. The Supplier Directory is hosted on AstoreProcurement.com