Team Astore
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Why is my order split into several orders?
You may end up with separate orders in several sub-orders.This happens when you have different lead times (lead_time_to_ship) according to your offers.If it is an error in the configuration of your...
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How to add a cut-off time on an offer level
ContextSome suppliers have products with varying cut-off times depending on a product or category. Sometimes hotels used to sometimes miss cut-off times and therefore could not order as flexibly as...
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How to place an order on Astore Shop
Place an order on Astore Shop 1. Search for a specific product By using the search bar: By using the Supplier Filter: By using the drop down category menu: 2. Understanding the infor...
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I use a product reference other than the GTIN or shop_sku: "Alternative reference".
A new attribute "Alternative reference" (code: alternative_reference - format: text) has been created to allow you, if necessary, to use a different code from your internal reference and your GTIN ...
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How do I extract all my orders?
As a seller, you can extract all your orders via an xlsx or csv file. (For those with multi-shops, you will have to connect shop by shop) On the Mirakl portal go to: my orders -> all orders : You ...
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Common product import errors
Introduction Your product imports can often be blocked due incorrectly filled in product details. This can cause errors which blocks the import of the product into Mirakl or our product library in ...
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Region of Origin Attribute
Context The Accor group is strongly engaged in various sustainability initiatives within the hospitality industry, including reducing the carbon footprint of purchased goods, particularly in the fo...
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How to create and manage groups and assign users in Astore Shop ?
There are four major steps in User Management within Astore shop. Please click through each of the below to learn more: How to create Group ? (& important reminders about the group functionality)...
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How do I cancel an order after accepting it?
In Mirakl, you have the possibility to "refund", i.e. to cancel an order after it has been accepted. In the My Orders menu, click on All Orders. By clicking on an order number, you will have acces...
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Managing Product Inventory and Status Using the Offer Catalogue
Product Inventory and Status on Mirakl In Mirakl, product inventory refers to the available quantity of a product that you, as an Astore Shop supplier, have in stock and are willing to sell throu...