To log in to your Astore Shop account on Mirakl, simply use the following URL: https://accor-prod.mirakl.net/login. For optimal performance, we recommend accessing the platform using the Google Chrome web browser. Enjoy seamless and efficient navigation on Mirakl with Chrome.
What is a user of an Astore Shop in Mirakl?
A user of an Astore supplier shop in Mirakl is an individual or entity granted access to the platform for managing their online store. Astore Shop integrates the Mirakl platform designed for suppliers to sell on the e-commerce platform Astore Shop.
As a user of an Astore supplier shop, you have various responsibilities and privileges depending on your permissions. You can utilize the platform to showcase and sell your products or services to a wide range of customers. This includes uploading product listings, managing inventory, setting pricing, and handling orders.
How to create a Mirakl user account
Management of user accounts requires administrator rights for authorization and control. Without administrator rights, managing user accounts is restricted. For any account-related requests, kindly reach out to your administrator for assistance and support. If you do possess administrator rights, please follow the next steps:
My account > User management > check or uncheck according to the roles to be assigned > save
A user can possess one or multiple roles, enabling them to perform various functions and responsibilities within the system:
- Shop Administration - access to Dashboard Statistics, Settings, Information, and User accounts.
- Inventory Management - access to Inventory dashboard, management and messages; user can create new products and offers, and manage existing offers (Products and Offers)
- Order Management - user can manage orders and messages exchanged with clients
- Accounting - access to Statements and Transaction History. In Transaction History tab, there is a view of your all ended transactions payments (status: Received). There are information on order amount, order shipping amount, and commission fees, and also a payment Balance.
- Support - access to Message and Order dashboards, plus read-only access to Orders (possibility to upload documents on orders) and read-write access to Messages.
User roles determine the corresponding permissions and rights granted within the system. Access and capabilities are assigned based on the specific user role assigned.
Rights assigned to the different available user roles:
Example:
1) As an admin-user of a supplier shop, I intend to ensure that my customer service receives all order-related notifications. To achieve this, I grant the 'Support' access along with the 'Order Management' access. However, I don't want my I.T. service to receive those notifications. In this case, I simply deactivate the 'Support' access for the I.T. service.
Important: You must activate your account, otherwise you will not receive any notifications.
2) Furthermore, as the admin-user, I desire access to all functionalities but prefer not to receive order notifications. To achieve this, I simply select all the relevant boxes except for the 'Support' option.
WARNING: When an account is deactivated from the 'Inventory Management' access, it loses the ability to utilize stock management functionalities within the system.
If you encounter any difficulties, please don't hesitate to contact our dedicated customer service team. They are readily available to assist you and ensure your password reset process goes smoothly. Feel free to reach out to them for any assistance you may need.