Help with difficulties connecting to Mirakl

To log in to your Astore Shop account on Mirakl, simply use the following URL: https://accor-prod.mirakl.net/login. For optimal performance, we recommend accessing the platform using the Google Chrome web browser. 

Here are some additional helpful tips in the following sections:

1. You haven't received the verification code when trying to login to Mirakl

If you haven't received the verification code when trying to login to Mirakl, we recommend clearing your browser's cache and cookies specifically for the Chrome browser. Below are instructions on how to do this:

1. Open Chrome and click on the three-dot menu icon in the top-right corner.
2. Select "Settings" from the dropdown menu.
3. Scroll down and click on "Privacy and security" in the left-hand menu.
4. Click on "Clear browsing data."
5. In the dialog box that appears, select "Cookies and other site data" and "Cached images and files."
6. Choose the time range for which you want to clear the data (e.g., "Last hour," "Last 24 hours," "All time").
7. Click on the "Clear data" button.

Visual guide how to empty the user's browser's cache and cookies:

Under chrome : 

-> 

If the issue persists, you can try using a private browsing window, also known as "Incognito mode," which doesn't store any browsing history or cookies.

Please note that it is not recommended to use a generic account, which is an email account shared among multiple individuals. It is advisable to use personal accounts for each individual user. This ensures proper identification, access control, and accountability for all users. Using personal accounts allows for better security and helps maintain the integrity of user activities within the system. Make sure to create separate accounts for each physical user to ensure a personalized and secure experience on the platform. If neither clearing your cache or using Incognito more works, please consult your IT department as your email IP may be blocked and needs to be released by them. 

2. How to set Chrome as your default browser instead of Internet explorer: 

For optimal performance, we recommend accessing the platform using the Google Chrome web browser. 

Install chrome via: https://www.google.com/chrome/ 

To set Chrome as your default browser instead of Internet Explorer on Windows 10, follow these steps:

1. Open the Start menu and click on the "Settings" icon (gear-shaped).
2. In the Settings window, select "Apps" or "Apps & features" (depending on your Windows 10 version).
3. On the left-hand side, click on "Default apps."
4. Scroll down and click on the "Web browser" option.
5. A list of available web browsers will appear. Select "Google Chrome" from the list.
6. Close the Settings window.

To set Chrome as your default browser on Windows 8 and earlier versions, the process is slightly different:

1. 1. Click on the Start button in the bottom-left corner of your screen.
   2. Open the Control Panel by clicking on its icon in the Start menu.
   3. In the Control Panel, locate and click on the "Programs" or "Programs and Features" option.
   4. Within the Programs section, you should see an option called "Set your default programs" or "Default Programs." Click on it.
   5. A list of installed programs will appear. Locate and click on "Google Chrome" from the list.
   6. Look for an option to set it as the default program and click on it. This may be labeled as "Set this program as default" or a similar phrase.
   7. After selecting Chrome as the default program, close the Control Panel.

   Following these steps will set Google Chrome as your default browser on Windows 8 and earlier versions of Windows.

If you encounter any difficulties, please don't hesitate to contact our dedicated customer service team. They are readily available to assist you and ensure your password reset process goes smoothly. Feel free to reach out to them for any assistance you may need.

3. If you struggle to find or reset your password

As a supplier for Mirakl, if you have forgotten your password or need to reset it, the process is simple. Start by visiting the Mirakl login page and click on the "Forgot your password?" link. You will be directed to a password recovery page where you can enter your email address associated with your Mirakl account. Once submitted, you will receive an email with instructions on how to reset your password. Follow the provided link and create a new password that meets the specified requirements. Ensure you choose a strong password to secure your account. Once completed, you can use your new password to log in and access your Mirakl account as a supplier. For more detailed information, please consult: How do I reset my Mirakl password?

4. If all of the above doesn't solve the issue

If all of the above steps mentioned do not resolve the issue you are facing, we recommend reaching out to our dedicated Astore Shop Customer Service team for further assistance. You can contact them by sending an email to support@astoreprocurement.com

Our knowledgeable and friendly support team will be happy to help you with any concerns or questions you may have. Rest assured that we are committed to providing you with the best possible customer service experience, and we will work diligently to address your query and provide a prompt resolution.