We understand that it can be frustrating when products disappear from your favourites list at astore. We want to provide you with a clear explanation of why this happens, focusing on a specific reason related to supplier reference changes.
The Impact of Supplier Reference Changes:
One of the reasons why products may disappear from your favourites list is due to changes made by our suppliers to their reference codes. When a supplier modifies the reference code associated with a product, it can temporarily disconnect the product from your favorites list.
Another reason is that the product is out of stock with this supplier and will therefore not show up in your favourites list.
Our Resolution Process:
Rest assured, we are committed to easing the process. We work closely with our suppliers for them to be able to offer you alternative products that are similar to the product you would normally order.
We apologize for any inconvenience caused by products disappearing from your favourites list. Changes in supplier reference codes & stocking issues can lead to temporary disruptions. If you have further questions or concerns, please contact our customer support team, who will be happy to assist you. Thank you for your understanding.