What is an Order Life Cycle in Mirakl?
In Mirakl, the order life cycle refers to the sequence of stages that an order goes through within the marketplace platform. The order life cycle typically includes the following stages:
- New order: The customer places an order on the Mirakl marketplace by selecting products or services, specifying quantities, and providing necessary information such as shipping address and delivery schedule.
- Pending status and Acceptance of the order: After the order is placed, the seller or marketplace administrator validates the order, ensuring that it meets the necessary criteria for processing. This step may involve checking product availability, confirming payment, and reviewing any applicable business rules or restrictions.
- Package Preparation: Once the order is validated, it moves into the processing stage. The seller or marketplace administrator prepares the order for fulfillment, which includes tasks such as picking and packaging items, generating invoices, and updating inventory levels.
- Tracking info: In this stage, the order is shipped to the customer's designated address. The supplier may provide tracking information to allow the customer to monitor the progress of the shipment.
- Reception of the Delivery Confirmed: When the customer receives the order and confirms its satisfaction, the order is considered complete. At this point, any necessary post-purchase actions may take place, such as requesting feedback or initiating a return process if applicable.
Order acceptance and cancellation
When you receive an order you must validate and confirm that you will process the order. You have a few options:
- Accept or reject items line by line by selecting or deselecting the tick boxes, then select accept
- Accept or reject all lines at once by clicking immediately on Accept or Reject.
Order statuses
- If an order is accepted in its entirety, each line will take the status “Debit in progress”. Since payment online is not present on the platform, this status will automatically change to “Shipping in Progress” at after approximately 20 minutes
- If the order is partially accepted, then the accepted lines will have the status “Debit in progress” for 20 minutes, then automatically move to the “Shipping in Progress” status. Denied lines will have the status “Rejected”.
Cancel/refund an order
On some stages, you can cancel/refund your order. To do this, on the order page click on the button located in the upper right corner of the screen:
When you click on this button, you must choose whether you wish to refund the order in full or in part. You will be redirected to a page confirming the refund and adding a reason.
When you click on it, a pop-up window will appear where you have to confirm the order cancellation.
After clicking the Refund
button your order status will change to “Canceled” and your customer is automatically notified about this by email.
Update package tracking number
On the order page, you can also have information about your shipment package number, so your customer will be able to track the delivery.
In your order details, under Shipment: awaiting shipment, click on Add tracking information :
Select a carrier, then enter the tracking number, and click on add :
Confirm shipment
After the acceptance of the order, you can click on the button Mark as shipped
, in the order's page. Your order will then change its status to “Shipped” (this step is not mandatory, the order status will be changed automatically).