Main use cases

Here you can find some specific for Accor use cases.

Create new product

All information about product creation from the business point of view is available on How to add new product page.

1. Use P41 to import a product file to your Accor New shop.
2. Use P42 to check import status after an API P41 call. If in the response body the field has_transformation_error_report is true then see message P47 below.
3. Use P47 if you want to download a product import error report. To make the report more readable you can download it by narrowing the arrow next to Send button and choosing Send and Download.

Create or modify offers

To create an offer, your product needs to be imported and accepted in Akeneo system. All “business” information you will find on How to manage your offers page.

1. OF01 to import the file with your offers (check out a sample file).
2. OF02 to check the import status.
3. OF03 to get the error report if it's needed (remember about Send and Download option in case your import file was an XLSX file).
4. OF21 to get the inventory of the offers you created. It can be also useful in multi-shop case to retrieve all offers from a single store.
5. OF24 if you want to update or delete an offer you have already created (XML and JSON formats accepted).
6. OF43 if you want to answer a customer question about an offer from your CRM system.

Manage orders

All “business” information regarding order management and exchanging of messages with the customers is available on Orders and Communication page. For quick overview, this diagram presents the order life cycle:

1. OR11 to get a list of all your orders with all details required for further order processing.
2. OR21 to accept or refuse the order. You need the order ID as a parameter. NOTE: as the order can concern several products, so it can contain multiple lines, you need to put the ORDER_ID in the request address, and ORDER_LINE_ID in the BODY of your request.
3. OR74 to upload documents associated with an order for your customers, e.g. return vouchers, user guides, invoices , etc.
4. OR72 to view a list of documents associated with the order if they were previously provided.
5. OR73 to download a document associated with an order if previously provided: invoice, delivery slip, and so on.
6. OR23 if you want to want to provide carrier information for each order to process.
7. OR24 if you want to confirm the shipment of an order.

Receive and send messages

1. M01 to view messages received and sent about an order or an offer.
2. OR42 to message a client about an order.