Once you have filled in your product file and imported it, it is important to check the status of your import and associated error files in Mirakl. This will confirm whether the import has been successful or not. If the import has not been successful, you must correct the errors and you may contact the supplier support for more help so that the import is successful.
Checking Imports
After every import you should check the status of your import. This is important as it will indicate you exactly why your import could not be imported (ADD more context as to why it is important to check your imports)
In Mirakl a supplier is able to easily track all the imports on the interface.
They can do this by going to in My inventory (on the upper panel) > Import from file > Track Product Imports
What to check for
In the Status column it will tell you both the status and the amount of products read by the system, processed successfully by the system, and any errors and warnings.
If the status column indicates an error OR there is an integration/transformation error report then the supplier must correct the error. You can read more here: Product import errors
It is possible to have a situation where the import status says "import complete" in green but there is still an integration error report --> this means there still needs to be actions taken by the supplier before the products are well integrated and successfully imported.
The ideal situation that you want to achieve is "import complete" written in green with no error files listed as per this screenshot:
Product import statuses
In case of product imports, there can appear these statuses and details:
- Sent for Import
- Import Complete (written in Green)
- Import Complete (written in Blue)
- Integration Failed
- Lines Read
- Lines Processed
- Lines with errors
- Lines with warnings
If you see any other import statuses, you are not expected to know these. Please escalate to L3 support/Accor RUN team for support
Alongside the status column, both yourself and suppliers will see the "actions" column. Here you can download error reports to understand why the lines/products were not integrated.
To know what each error means or to help suppliers resolve errors, go to article Product import errors
Definitions and understanding the different statuses of product imports
Sent for Import No action can be taken yet. Wait until the status has changed. If the import is stuck in this status for more than 8 hours please escalate to L3
Import Complete (written in Green) Products were well received by Mirakl. If no integration error report is listed then it means the products were also well integrated into Akeneo and you can continue with the product validation and publication steps. If an integration error report is present then the suppliers still needs to clear the errors and the product lines in error need to be imported again.
Import Complete (written in Blue) The import is complete but there are errors that are blocking the integration of some or all of the products into Mirakl and Akeneo. The errors need to be cleared by the supplier and the product lines in error need to be imported again.
Integration Failed Nothing could be imported
Lines Read : Indicates the number of products the supplier attempted to import
Lines Processed: Indicates how many products were successfully integrated in Mirakl and sent to Akeneo for integration
Lines with errors: Indicates how many products were NOT integrated into Mirakl and need to be re-imported. Note: this display of "line with errors" only includes the Mirakl integration errors and does not include errors that may have occurred in Akeneo. This is why you must always also check for error reports. It is a Mirakl status and not an entire workflow of Astore Shop status.
Lines with warnings: Indicates how many products have integration issues in Mirakl that are not blocking the integration of the product overall. The number indicates the volume of products that were still integrated in Mirakl but may be missing details in certain attributes as the attribute value submitted by the supplier is not recognised. The attribute will be imported as blank.
Different scenarios and how to fix them
Lets look at the below as a case study:
Transgourmet Seafood example:
We can conclude:
- Only 8 products were accurately imported and integrated and could be sent for publication and validation (indicated by 91 minus 2 in mirakl error minus 81 in integration error)
- The supplier will have to correct 83 errors and import a product file for those 83 products again
Alliance National Example:
- 2590 products were imported by the supplier
- 194 products did not pass the Mirakl integration stage and need correcting (indicated by: status in blue, 194 products in error, presence of a transformation error report)
- 2396 products were integrated in Mirakl AND in Akeneo. (indicated by the absence of an integration error report which means all the products were well integrated in Akeneo also)
- Use the "download added product report" to identify which products were added and need publishing and validating
- 424 products were submitted with attribute details that are not in a correct format or value (on non mandatory fields). These products can still be published but will be missing some details that the supplier submitted. The system imports attributes with warnings as "blank"
- The supplier will have to correct 194 errors and import a product file for those 194 products again
Jacob Douwe example:
- 25 products were imported by the supplier
- 25 products did not pass the Mirakl integration stage and need correcting (indicated by: status in blue, 194 products in error, presence of a transformation error report)
- No products were successfully integrated (indicated by a lack of "lines processed" status or "transformed file" or "products added" file. )
- The supplier will have to correct all errors and re-import all 25 products again
Lyreco DE Example:
- 10,011 products were imported by the supplier
- 10,011 products were successfully imported and integrated in Mirakl and Akeneo (indicated by the absence of "transformation error" file or "integration error" file)
- Download the products added file and send for validation and publication.
Der Express Example:
- 32 Products were imported by the supplier
- 31 products were successfully imported and integrated in Mirakl and Akeneo and can be sent for publication and validation (indicated in the "products added" file)
- 1 product in error and can not be integrated. Supplier will need to fix the error and upload a new product file for the one product (indicated by the presence of an integration error file)
Once your imported your products you have to raise a ticket to ask for the publication of your product.